Name of the Customer |
Michael Hartzenberg
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Name of Company |
DHL Express
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Province |
Gauteng
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City |
Kempton Park
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Please indicate your designation |
Manager
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Other (Specify) |
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How often do you use domestic cargo services? |
Daily
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How often do you use regional cargo services? |
Daily
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How often do you use international cargo services? |
Daily
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Which of the following airlines do you use for Domestic Cargo Services? |
South African Airways Cargo; BA/Comair; Imperial Air Cargo; Mango; SA Express; Airlink
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Which one of the following airlines do you use for Regional Cargo Services? |
South African Airways Cargo; Kenya Airways; Air Mauritius; Ethiopian Airlines; Airlink; SA Express; Other
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Other - Specify |
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Which of the following airlines do you use for International Cargo Services |
British Airways; Cargolux; Cathay Pacific; Emirates; Etihad; KLM/Air France; Lufthansa; Malaysian Airlines; Qantas; Singapore Airlines; South African Airways; Swiss; Virgin Atlantic
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Other: Specify |
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Which additional destinations you believe must be added to the SAA Cargo schedule? |
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How do you rate our services in comparison to our competitors? |
Good
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Please rate the quality and service efficiency of the following SAA Cargo Products & Services. |
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Please rate the services and efficiency of the following SAA Cargo departments. |
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Your opinion about our rates (please tick appropriate box & write your comments in space provided) |
Flexible; Competitive
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What do you like most about SAA Cargo? |
Customer service and the sales team. They are very good.
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What do you like least about SAA Cargo? |
Trying to get hold of someone at Domestic receiving.
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Please rate the services and efficiency of our Reservations and Customer Service Personnel |
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Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters. |
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Please rate the services and efficiency of our Customer Service Agents at Delivery Counters |
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Please rate your experience with the security standards |
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Does your company believe that there are benefits in using e-Freight? |
Yes
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Is your company e-Freight ready? |
Yes
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How can we improve our service and product offering to you? |
We have had some miss routed bags into Africa, suggest better co-ordination of receiving side.
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Thank you for your valued input. South African Airways Cargo |
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